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Returns Policy

In the event that you should need to return an item to Danielle Foster Limited, we are happy to help and we provide a full refund or exchange within 14 days of our dispatch date. Please inform us of your request in writing to info@daniellefoster.co.uk and we will send instructions.

 

We take care to ensure that all items shipped, are in a perfect and saleable condition. Items must be returned new, unused and in original packaging. Returns that have been damaged may not be accepted and may be sent back to the customer and/or a refund refused.

 

Please remember that the goods are your responsibility until they reach us. Danielle Foster Limited will not issue refunds for goods that do not arrive or arrive damaged. When returning an item, we advise you to use a recorded postal service or a courier that provides you with a tracking number as the goods will remain under your responsibility until they reach us. We recommend that you obtain proof of postage to ensure its safe arrival with us. Should your returned item not arrive back with us, you will need Proof of Postage in order for you to make a claim for the missing item with the shipping company used. Although we will try our best to help you locate your missing return, Danielle Foster Limited reserves the right not to issue a refund if the returned item does not reach us.

 

For packages that are turned down at delivery, customer will be responsible for all duties, taxes and shipping costs to and from the United Kingdom. These costs will be deducted from customers return.

 

Receiving a Refund:

We will refund to you the purchase price for the Product, less any applicable duties delivered paid fees and shipping costs should these be incurred by Danielle Foster Limited.

 

Refunds are authorised once we have received the return. We will then issue a full refund by the same payment method as your order. Please note, card refunds can take up to 14 days to complete. This depends on card issuers and we are unable to influence this.

 

2016 Holiday Return/Exchange Policy:
For orders placed between November 24th, 2016 and December 21st 2016 Danielle Foster will accept any return or exchange postmarked by January 7th 2017. 

 

If you have any further questions regarding delivery or returns, please email info@daniellefoster.co.uk 

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